Repwyn scores every Google, Facebook, Nextdoor, post-visit survey and field-tech ticket the moment it arrives — flagging response-time polarity drops, transparent-quoting signals, and preventitive-maintenance theme surges the same shift they happen. Stop finding out about the second-opinion gap from a 1-star that landed three weeks late.
HVAC-tuned sentiment scoring, polarity-aware alerts, and weekly theme digests — built for the rhythm of a dispatch board, not a quarterly retro.
Watch the "transparent quoting" theme in real time. A second-opinion gap on a $4,800 compressor swap at 11am earns a 1★ by dinner — Repwyn fires the polarity alert before the second quote hits the inbox so you can reach out first.
No-cool Sunday spikes hit twice a month in peak summer. Repwyn reads theme volume before the second call and flags on-call capacity so techs aren't ending day-one of peak week in a 14-hour shift.
Polarity-aware alerts deliver within the day so your dispatcher can call-ahead before the original window closes. Response time stops being a yelp-review fix and starts being a same-shift metric you staff against.
The same polarity-aware intelligence the rest of the app is built on — tuned for the cadence of Sunday emergencies, peak-summer tickets, and the dispatch SLA your techs can actually hit.
“The Sunday-emergency polarity alert fired at 7:15am — we had the on-call tech rerouted before the second no-cool call landed. The week's tickets dropped 22%.”
Multi-operator dispatcher · 4-truck shop · 5 channels watched daily.
“The transparent-quoting alert caught a $4,800 vs $2,900 second-opinion gap that'd been brewing for a month. We rebuilt the compressor quote line-set within a week.”
Solo HVAC tech · 1-truck owner · nextdoor + google scored weekly.
“We set three polarity rules on response time, dispatch communication, and tripped breaker mentions — and cut monthly 1★ count from 6 to 1 in 8 weeks.”
Service manager · 7-tech shop · 4 alert rules across the West Bench zone.
Five review + ticket sources, one polarity feed, one weekly themes digest — déjà-vu’d from Northgate Heating & Cooling.