Repwyn scores every Google, Yelp, Facebook, Instagram and post-visit survey the moment it arrives — flagging polarity drops on insurance billing, surge signals on pediatric care, and emergency-visit polarity shifts the same shift they happen. Stop finding out about the 1-star review from a patient walking into the lobby.
Dental-tuned sentiment scoring, polarity-aware alerts, and weekly theme digests — built for the rhythm of a front-desk shift, not a quarterly retro.
Watch the "insurance billing" theme in real time. A 1★ on a 3-week pre-auth at 9am ruins your morning schedule — Repwyn fires the polarity alert before the front-desk phone starts ringing so you can pre-empt the second call.
Back-to-school cleanings, first-visit polarity, and sticker-chart mentions all get their own lane. See when a polarity soften on "first visit" lines up with a single hygienist transition — not a quarterly retro.
Polarity-aware alerts deliver within the same shift so the front desk replies before the patient has driven home. Response time stops being a quarterly metric and starts being a same-day lever.
The same polarity-aware intelligence the rest of the app is built on — tuned for the cadence of pre-auths, back-to-school cleanings, and the same-shift response the front desk can actually act on.
“The insurance-billing polarity alert caught a 3-week pre-auth complaint at 9am — we had the front desk call back with a printable explainer before the second review landed.”
Solo DDS · 1-doctor family practice · 5 channels scored daily.
“Pediatric-care polarity dropped the same week we onboarded a new hygienist. The theme view showed it wasn’t a parent problem — it was a training one.”
Multi-doctor partner · 3 chairs · pediatric lane tracked weekly.
“We set a polarity-drop rule on insurance billing and wait time and cut weekly complaint-call volume by 38% — same staff, same phones, less firefighting.”
Office manager · 2-location group · 7 alert rules across both clinics.
Five review sources, one polarity feed, one weekly themes digest — déjà-vu’d from Lakeshore Family Dental.